If you have purchased an item/s and decide you would prefer a different size or a new item/s entirely there are conditions in order to make an exchange. Firstly you must contact us within 24 hours of receiving your goods and explain what you would like to return and receive in exchange. If the exchange is approved, we will proceed and you can arrange to get the item/s sent back us (we can assist with this if needed). Upon arrival, the item/s will be inspected and provided it/they (including the shoebox if applicable) are in perfect order, all tags are still attached and the item/s have not been worn or washed, we will proceed. If the new item/s cost more or less, you will either be refunded or billed the difference. Once ready the new item/s will be couriered to you.
Note: Please always try your best to order the correct sizes and items to keep Exchanges to a minimum. Abuse of this service will only lead to price increases or us having to remove it.
Return and Refunds policy
The provision of goods and services by Rocky is subject to availability. In the unlikely event of unavailability, Rocky will refund the client in full within 30 days (usually much quicker). Cancellation of orders by the client will attract a 30% administration fee. Orders must be canceled within 24hrs of placing and paying for the order else no refund will be made whatsoever.
Rocky will only replace goods that are faulty due to poor workmanship or if the incorrect item has been delivered. Any discrepancies in the final product delivered to you must be reported to Rocky within 24 hours of receipt. In this event, we will arrange for a courier to collect the item. Once returned, the item will be inspected and provided the fault is as claimed, all the tags are still attached and the item/s have not been worn and/or washed, a new item will be dispatched to you.